Photo: Belmont Light will soon turn to a new online payment processor.
Starting Monday, Sept. 9, Belmont Light will be switching its online payment processor from InvoiceCloud to NISC’s SmartHub.
SmartHub can be accessed by following the link on the front page of www.BelmontLight.com or by visiting BelmontLight.SmartHub.coop To start, customers will need only their account number and the name on the account, which can be found on all Belmont Light and Town DPW Water bills.
Customers wishing to continue or begin paying online for their electric or water accounts after September 9 will need to log in to SmartHub to submit new payment information, including any autopayment information. Payments will no longer be accepted through InvoiceCloud after that date.
“Having two customer portals – one to view their account and one to pay their bill – has proven cumbersome and difficult for many customers,” said Jim Zocco, Belmont Light’s customer care and enterprise resources manager. “We heard the feedback from these customers and have worked over the last few years to provide a simpler and more efficient experience.”
Zocco said that he hopes the new system will erase many of the headaches customers have faced since the two-portal system launched.
Belmont Light will be holding training session this fall for customers who want to learn how to get the most out of SmartHub. Information about these events will be posted on the Town website and the Belmont Light website, as well as other Town media outlets.
More information and a tutorial on how to use SmartHub for payments will be available on Belmont Light’s website shortly. For any other questions, customers can reach out to Belmont Light’s Customer Service at (617) 993-2800 or email firstname.lastname@example.org.