Photo: Patrice Garvin at Thursday’s groundbreaking for the new skating rink/recreation facility

Belmont Town Administrator Patrice Garvin spoke during Thursday morning’s groundbreaking ceremony for the new skating rink and recreation facility on Concord Avenue. While her remarks were directed to nearly fifty town officials and builders who came to celebrate the event, it soon became apparent that Garvin was also directing her comments to an audience that wasn’t there.

As she praised past and present select board members for their role in helping to build the facility, Garvin pointed out that “one of the questions that they often asked themselves is, ‘what is in the best interest of the town?”

“Leadership,” she noted, “is considering and impacting the many, not the vocal few,” while making “very difficult decisions to serve the many residents of this community.”

Garvin’s statement was a direct response to the “vocal few” attempting to put a stop to transforming the structure that delivers services to seniors. [When asked after the ceremony if she was directing her remarks to members of the Council on Aging, Garvin said, “Oh, you think?”]

Her comments followed a “memorandum” issued the day before, on Sept. 4, by the Council on Aging, which was delivered to the three-member Belmont Select Board demanding the elected officials put a halt to Garvin’s restructuring of the senior services model from a stand-alone department with a direct line to the Town Administrator into just one of four departments making up the town’s newly-created Human Services Department.

The action by the 11-member COA, which advocates on behalf of older adults in Belmont, came after three months of growing frustration from the senior advocates, who expressed their dissatisfaction with the speed of the plan’s implementation and Garvin’s seeming reluctance to seek the COA’s advice and consent to the move and the elimination of the senior center’s director and assistant director positions.

In the run-up to its vote on Sept. 4, COA members have continued a pressure campaign – online and via social media – to reverse the restructuring. A large number of supporters and residents are expected to attend the Select Board’s joint meeting with the COA on Monday, Sept. 9, as they attempt to influence the board using its “moral” position as senior advocates to press its argument, which, according to council member Judith Morrison, is for Garvin “to stop and consult.”

But to Garvin, the opposition to her plans has less to do with advocating for a strong COA and provide needed services than a quest to continue to hold reign over the Senior Center and those hired to run its programming, which has resulted in a “dysfunctional” department that lacks professionalism in its staffing and operations.

“I understand they have concerns. It’s change. I get that. But there’s a certain segment of seniors that like to use the Senior Center in the way that they have it since it was created,” she said.

Despite the concerns of senior advocates, in the view of the Town Administrator, the restructuring plan is a fait accompli.

“The last position [the important program director post] has been posted and once that person is hired, the restructure will be done,” said Garvin in an interview with the Belmontonian on Thursday.

“They’re looking at me not to do it, and that’s not going to happen,” said Garvin.

The confrontation between the town and a committee has grown contentious, with older advocates going onto social media and via email to question Garvin’s motive. They suggest the Town Administrator—now in her seventh year at the helm—is attempting a “power grab” to effectively sideline the COA from town governance.

This bitter skirmish between the town’s chief administrative official and a group of volunteers who are dedicated advocates for Belmont seniors was hardly foreseen just two years ago when the Senior Center was run by Nava Niv-Vogel. The well-liked, director managed services for 22 years with aplomb that the COA and Select Board were happy to leave in her hands the running of the department, its programs and later the Beech Street Center.

It was a dysfunctional department due to the ongoing interference of the COA

Patrice Garvin, Belmont Town Administrator

When Niv-Vogel departed in June 2022, the COA asked Garvin if “it wanted to have a very active role” in hiring the new director. Despite having forgiving’s on the council’s choice of Dana Bickelman, whom she believed could struggle with the actively involved council members, “I thought, ‘you know what?’ I’m going to defer to the COA,” said Garvin.

While she thought Bickelman did “a great job,” especially running great programs, Garvin said she appeared she had a hard time managing the multitude of responsibilities. When Bickelman resigned in late 2023, Brandan Fitts, the town’s recreation department director, was named interim director “to keep an eye on things and keep the ship going,” said Garvin.

Soon afterward in early 2024, Garvin began receiving for the first time troubling communications from Fitts that COA members were “trying to insert themselves into the day-to-day operations of the department” while “a toxic work environment” created by the COA and an entrenched senior center staff resulted where “Dana was not able to do her job, and [Fitts] is having trouble doing his job even today.”

While unwilling to provide examples of COA or staff actions that produced the fractious conditions for various personnel or privacy concerns, Garvin said examples could see the light of day at subsequent public meetings.

It soon became clear the senior center “didn’t work,” said Garvin. “It wasn’t being managed right. It was an insight that I didn’t see until Dana [Bickelman] left in the new year. This problem could not be solved simply by bringing in a different person. This was structural,” said Garvin.

“It was a dysfunctional department due to the ongoing interference of the COA,” she said.

Her experience allowing the COA to highjack the hiring process of Bickelman—which Garvin admits was a mistake on her part—and the subsequent examples of inefficiencies and divisiveness within the staff forced Garvin’s hand. It became clear the Senior Center needed to be restructured and professionalized into an efficient service delivery system by consolidating administrative roles, simplifying budget management, and refocusing on programming and services.

In the spring, job openings at the senior center and the recreation department provided Garvin with the opportunity to create new staff positions to support the establishment of a Human Service Department with the COA as a division within the new department.

Garvin presented the Select Board with the first mention of a reorganization at its May 13 meeting, unveiling a new Human Services Department that will consist of the Recreation Department, the Veteran Services Officer, the Social Worker, and senior services. In the new HSD, senior services would be represented by a full-time Senior Center Program Director and a transportation coordinator both who will report to the assistant Human Services Director.

It became clear early on that the town wanted to have this new entity up and running quickly. By June, job notices were posted, there were continued discussions with the Select Board and the representative union leadership took place on the new positions, with Fitts appearing ready to take on the role of the new department’s first director.

But for many seniors, the suddenness and speed of the restructuring were a shock, as the COA felt they were being marginalized as none had been consulted on the new format. Garvin’s plan quickly became a point of contention, leading to an August meeting between Garvin and the COA that only hardened the adversarial positions.

[W]e would like the Select Board to essentially force her to consult with us.

Council on Aging member, Andrea Hassol

The culmination of the last three months for the Senior Center campaigners is the memorandum sent to the Select Board last week. The memo by COA member Joel Semuels contends the reorganization violates “the spirit” of the town’s Council on Aging statute in which “the board may appoint such clerks and other employees as it may require.” And while the town’s human resources department hires Senior Center staff, Semuels believes a “reasonable statutory interpretation” is that the COA board “must be consulted on all hires.”

“We feel that the actions of the Town Administrator show remarkable and determined insensitivity to the needs of seniors and the same lack of expertise in aging services we see being eliminated,” said Semuels, who is also a Town Meeting member from Precinct 6. The memo also contends the COA “will have little control over the Human Services Department under the new organizational chart.”

In addition, a separate letter from the COA’s newest member, Andrea Hassol, accompanying the memorandum requests the town supply three sets of documents that had been asked for previously. Hassol said the financial and organizational information is needed quickly as it appears that Garvin is attempting an “end run” of the COA in the management of the senior center.

“We want [the Select Board] to roll up their sleeves a little bit and get a little more involved” in reviewing the new organizational chart of the Human Services Department and the new job descriptions, said Hassol at the Sept. 4 meeting.

“We want to be able to have some input,” said Hassol. “We want [the Select Board] to have the time to consider them and offer suggestions when [Garvin] narrowed the field … and we’d like to see their resumes, maybe involved in the interviewing process.”

“So we would like the Select Board to essentially force her to consult with us,” said Hassol.

However, for the COA to pin its hopes on the Select Board overriding the Town Administrator at the joint meeting on Monday, Sept. 9, it appears to be a very long shot as each board member had previously voiced support for Garvin’s actions.

And Garvin says her authority to take this action can be found in black and white.

Garvin, the Select Board and the town council point to a decade-old state legislation known as Acts of 2014 Chapter 17, which established the position of Town Administrator in Belmont and was adopted by the Town Meeting that formalized the “appointment of a town administrator to serve at the pleasure of the board of selectmen.” Under section c of the law, the town administrator is given near complete control, “based upon merit and fitness,” in appointing non-elected department heads of the town with a few exceptions, such as fire and police chiefs and their employees.

“It’s about control. They think they have the right to manage staff, but under the Acts of 2014, chapter 17, that’s my [role].”

Garvin said the restructuring will not impact the town’s continued commitment to seniors. The new program director “is actually charged with working with the COA to come up with programming and services.”

“We didn’t change the headcount [at the Beech Street Center] and I didn’t change the budget.” In fact, under the new structure, “I’m giving [the COA] the ability to do exactly what they’re charged with, and that is be advisors.”

“And I’m here to do my job, which is providing services to the residents,” she said.